Airbnb Hires New Transportation Head and 5 Other Hospitality Trends This Week

The InterContinental New York Barclay

One of many walls with paintings at the The InterContinental New York Barclay The InterContinental New York Barclay

Skift Take: This week in hospitality, Airbnb picks a former Delta president to lead transportation, budget hotel chain Oyo enters the U.S. market, and Hilton CEO discusses what it means to “own a customer.”

— Isaac Carey

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Southwest Mulls New Fees to Generate Revenue Without Alienating Passengers

Stephen M. Keller  / Southwest Airlines

A Southwest customer speaks with an agent at Houston Hobby Airport. Southwest has levied few ancillary fees so it can keep passengers happy, but that may change. Stephen M. Keller / Southwest Airlines

Skift Take: Southwest is much more protective of its brand than the average business, and that has served the company well. But publicly traded corporations need to keep shareholders happy, and shareholders want to see revenue growth. Southwest should be able to balance that with customer preferences.

— Brian Sumers

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Qantas CEO Refines Plan for London Direct Flights as the Last Frontier of Aviation

Bloomberg

Qantas CEO Alan Joyce is fine-tuning his aircraft wish-list for direct flights to London and beyond. Bloomberg

Skift Take: We can tell you unequivocally that Project Sunrise, as Qantas CEO Alan Joyce describes his plans for direct service to London, Paris, Frankfurt, New York and Chicago, would not indeed be the “last frontier” of aviation. But it would be a mighty fine step.

— Dennis Schaal

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Swiss Resort Crans-Montana Wants Out of Ski Pass Amid Overtourism Concerns

Bloomberg

Crans-Montana, Switzerland, once home to the late James Bond actor Roger Moore. Bloomberg

Skift Take: Switzerland’s network of cable cars and ski lifts makes it a haven for hikers and skiers in summer and winter. Without a pass, it is prohibitively expensive, totally spoils the fun. But while a pass is needed, so are solutions if the offer causes overcrowding.

— Raini Hamdi

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