Travel Advisor Training Enters a New Phase in Its Evolution

KHM Travel

KHM Travel is putting new emphasis on training for its advisors. KHM Travel

Skift Take: Training for travel advisors has become a big priority for consortiums and host travel agencies, particularly as more people enter the industry from previous careers. There seems to be a shift from mostly educating new agents about destinations to including sessions on sales strategies and marketing.

— Maria Lenhart

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Ensemble Travel’s First CEO Brings Agency-Owner Perspective

Ensemble Travel Group

David Harris has become the first CEO of Ensemble Travel Group. Ensemble Travel Group

Skift Take: Ensemble Travel Group hired its first CEO, a veteran travel advisor and agency owner. The move signals a realization that first-hand understanding of the daily challenges faced by travel advisors can only help a consortium better serve its members.

— Maria Lenhart

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Travel Advisor Recruits Participate in Host Agency Boot Camps

KHM Travel

Bill Coyle discusses business with a travel advisor at KHM Travel’s Crystal Conference on board the Ruby Princess. KHM Travel

Skift Take: Host agencies are seeing an influx of prospective travel advisors, many coming from other careers, and are creating education programs to ensure the newcomers are up to par. There are a wide range of options out there, so potential agents should do their research before choosing a host.

— Paul Biasco

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Southwest Canceled 10,000 Flights and 11 Other Aviation Trends This Week

formulaone / Flickr

Southwest aircraft on the tarmac at ATL. The airline grounded thousands of flights last quarter. formulaone / Flickr

Skift Take: This week in aviation, Southwest reports its highest cancellation rate in nearly two decades, Alaska Air emphasizes that its lack of growth is only temporary, and Allegiant Air loses its temper after an analyst question.

— Isaac Carey

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