Guest Behavior Is Key Part of the Lux Hospitality Equation

Aman Resorts

Shown here is Amanjena in Marrakech. Guest behavior is a key part of the luxury hospitality experience. Aman Resorts

Skift Take: Luxury travelers often deconstruct what goes into the makings of great hospitality. It’s also necessary, however, to ask what is required of guests so that they hold up their end of the bargain. It’s a two-way street, and all too often we ignore one side of the equation.

— Colin Nagy

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Oyo to Invest $50 Million in Vietnam to Grow to 20,000 Hotel Rooms in 2020

Oyo Hotels & Homes

OYO K9 Central Hotel, Ho Chi Minh City, Vietnam. Oyo Hotels & Homes

Skift Take: After Indonesia, Vietnam turns out to be the next big playground in Southeast Asia for Oyo, which is targeting 20,000 rooms in the country by the end of 2020. But the more Oyo rooms multiply like rabbits, the more people want to know about the real returns on investment.

— Raini Hamdi

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Taco Bell Is Pretty Serious That Its Pop-Up Hotel Won’t Be Its Last

Taco Bell

Taco Bell-themed guest room at its limited time hotel offering in Palm Springs, Calif. Taco Bell

Skift Take: Every non-hotel brand thinks it is a hospitality company. However, as popular and successful a run as Taco Bell has enjoyed in recent years, it does not have the level of expertise to run a hotel over the long haul on its own.

— Danni Santana

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Expedia’s Resort Fee Fix and 9 Other Hospitality Trends This Week


Shangri-La Al Husn Resort and Spa, Muscat. Expedia ruled out charging commissions on hotel resort fees. Shangri-La

Skift Take: This week in hospitality, Expedia Group ruled out charging commissions on hotel resort fees. Then at Skift Tech Forum, we spoke to Marriott on stage about owning the whole traveler journey, and Expedia on connecting travelers with hotels to sort out flight delays.

— Sarah Enelow-Snyder

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