Navigating Cruise Sales Is Sink or Swim for Travel Advisors

Viking River Cruise

River cruising, such as a Viking River Cruise, has more commission opportunities for travel advisors than some mass-market sailings do. Viking River Cruise

Skift Take: With more cruise choices than ever before, there are plenty of opportunities for travel advisors to boost earnings from cruise sales. Doing so, however, means taking a proactive approach to education and customer service.

— Maria Lenhart

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Travel Advisors Find Already-Complex Cruise Bookings Are Getting Even Harder

Daniel Perez Garcia-Santos / Getty Images

Pictured is the $1.35 billion Symphony of the Seas on its maiden voyage in April 2018. With so many non-commissionable parts of a cruise booking, it is becoming increasingly difficult for travel advisors to make money from cruises. Daniel Perez Garcia-Santos / Getty Images

Skift Take: This might be the best time in history for travel advisors to sell cruises, but it’s also the most complex. Those who take time to know the growing array of cruise choices and focus on the high end of the market are the most likely to succeed.

— Maria Lenhart

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Booking’s Commission on Resort Fees and 6 Other Hospitality Trends This Week

Four Seasons Hotels and Resorts

Poolside at the Four Seasons Resort in Palm Beach, Florida. Booking plans to charge a commission on resort fees. Four Seasons Hotels and Resorts

Skift Take: This week in hospitality, takes a bold new step; Hyatt invests further in the lifestyle sector; and Agoda’s CEO discusses instant booking, competitors, and its new Grab partnership.

— Isaac Carey

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Hyatt Launches New Lifestyle Brand Division to Meet Growing Demand


Hyatt’s new lifestyle division includes Andaz, Alila, Joie de Vivre, Thompson Hotels, tommie, and Hyatt Centric (pictured above). Hyatt

Skift Take: Hyatt is not the first and will not be the last hotel company to launch a new lifestyle brand or division. You can take that to the bank. The sector’s popularity is only matched by that of the homesharing market.

— Danni Santana

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Botswana Tries to Appease Both Sightseers and Elephant Hunters

Chris Jek / AFP/Bloomberg

Tourists view an elephant while boating on the Chobe River in Botswana Chobe National Park. Photo safaris are becoming more popular, but a return to elephant hunting might hurt the trend’s momentum. Chris Jek / AFP/Bloomberg

Skift Take: Despite lifting a ban on hunting elephants, Botswana says the animals won’t be killed in areas popular with photographers. However, the country risks harming its tourism industry and conservation efforts with the move.

— Sean O’Neill

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Thomas Cook May Sell Nordics Division and 3 Other Aviation Trends This Week

Thomas Cook

A Thomas Cook Airlines aircraft tail. The struggling company may sell its Nordics division. Thomas Cook

Skift Take: This week in aviation, a struggling Thomas Cook may drop one of its main airlines; an aviation entrepreneur leaves behind a 40-year legacy; and American Airlines deals with ongoing setbacks amid union issues.

— Isaac Carey

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Grounded Boeing 737 Max Jets Get White-Glove Care So They Can Fly Again


Southwest Airlines has parked its Boeing 737 Max jets in storage in Victorville, California, east of Los Angeles. Bloomberg

Skift Take: Often, when airlines fly planes to the desert for storage, they never fly again. But this is different. Airlines need to make sure the aircraft will be ready to go back into service when the FAA lifts its ban. That requires considerable work.

— Brian Sumers

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China to Help Airlines Seeking Compensation from Boeing 737 Max Grounding

Kim Cheung / Associated Press

Models of Boeing passenger airliners are displayed during the Airshow China in Zhuhai city, south China’s Guangdong province. China’s airline industry association has thrown its support behind 13 Chinese carriers seeking compensation from Boeing for groundings of the 737 Max 8. Kim Cheung / Associated Press

Skift Take: China has consistently had a tough stance on Boeing’s recent 737 Max issues, and this is no exception.

— Isaac Carey

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