Travel

Caesars Looks to Mobile Tech to Raise the Hotel Guest Experience

David Becker  / Caesars Entertainment

Ivy, a virtual concierge text-messaging system offered to guests in Las Vegas. Customers can text a message to reserve seats at Nobu Restaurant in Caesars Palace, for example. Tech vendor Go Moment created Ivy. David Becker / Caesars Entertainment

Skift Take: Caesars had under-invested in the tech needed to support the hotel side of its business. Recently it has been playing catch up. Some of its experiments are innovative, such as mobile ordering for food at the lobby or by the pool.

— Sean O’Neill

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