Peninsula’s Personalization Plans Include Reducing Size of Hotels

The Hongkong and Shanghai Hotels

In-room technology is custom built and designed by the group’s Research and Technology Center. The Hongkong and Shanghai Hotels

Skift Take: Think Peninsula Hotels and what comes to mind is white-glove, green-Rolls Royce, and red-carpet treatment. Think again: This is one of the meanest machines in luxury hotel technology. It only gets meaner — and leaner — as ultra high-end guests become more uncharitable when their individual needs aren’t met.

— Raini Hamdi

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