Marriott’s Growing Pains and 10 Other Hospitality Trends This Week

Marriott

Marriott Ritz-Carlton in Lake Tahoe, CA. In February Marriott kicked off a new marketing campaign for its loyalty program Bonvoy. Marriott

Skift Take: This week in hospitality, Marriott divulges the financial impact of its data breach and recent labor strikes, while hotel CEOs explore their mixed feelings around alternative accommodations. Plus, Marriott tries to turn “Bonvoy” into a greeting.

— Isaac Carey

Read the Complete Story On Skift

American Airlines May Fly to Africa and India and 4 Other Aviation Trends This Week

Steve Lynes  / Flickr

American Airlines Boeing 787. The airline will expand service to Africa and India once its second batch of the Dreamliners arrives in 2020. Steve Lynes / Flickr

Skift Take: This week in aviation, American Airlines plans to use a new batch of Dreamliners to expand its routes, Delta and other U.S. airlines jostle for spots in Tokyo’s very profitable Haneda airport, and Star Alliance may bulk up its loyalty program with non-airline perks.

— Isaac Carey

Read the Complete Story On Skift

SeaWorld’s Rebound and 3 Other Tourism Trends This Week

Josh Hallett  / Flickr

The Kraken roller coaster at SeaWorld. After years of disappointing results, the theme park is starting to recover. Josh Hallett / Flickr

Skift Take: This week in tourism, SeaWorld adds new roller coasters as it climbs back from the Blackfish scandal, the trade war with China hurts U.S. tourism, and destinations emphasize their health-oriented attractions as wellness tourism takes over.

— Isaac Carey

Read the Complete Story On Skift

How a Performance Artist Is Helping a D.C. Hotel Be a Hub of Culture

Eaton Workshop

The Eaton Workshop Hotel in D.C., shown here, is pursuing a unique strategy that includes hiring a director of culture. Eaton Workshop

Skift Take: It’s not unusual for hotels to talk about how they curate local culture into the experience. But a new hotel in Washington, D.C. is not just talking the talk, but walking the walk with this job.

— Laura Powell

Read the Complete Story On Skift

Marriott Cites Growing Pains Following Data Breach, Labor Strikes

Skift

An alert on the now defunct SPG app for iOS, telling members about a security breach that impacted Starwood Preferred Guest members. Skift

Skift Take: Being bigger, Marriott is discovering, may not always be better in the short term. But if the company can weather a massive cyberattack and some debilitating labor strikes, the future shouldn’t be nearly as challenging, executives hope.

— Deanna Ting

Read the Complete Story On Skift

Travel Advisors Think Mexico Is Hurting Its Own Tourism Prospects

Eduardo Verdugo  / Associated Press

In this Aug. 5, 2018 photo, tourists vist the archeological site of Tulum on Mexico’s Yucatan Peninsula. Some travel advisors may lean away from Mexico this year because the government closed many tourism board offices and there will likely be fewer marketing promotions for Mexico. Eduardo Verdugo / Associated Press

Skift Take: The announced closures of the Mexico Tourism Board offices make little sense to travel advisors who sell the destination. Already challenged to convince some clients about the destination’s safety, they say the timing couldn’t be worse.

— Maria Lenhart

Read the Complete Story On Skift

This Is What Hotel CEOs Really Think About Homesharing

Marriott

Pictured here is one of the private home listings offered as part of Marriott’s homesharing pilot in London. Skift recently spoke to a number of hotel CEOs to ask them for their thoughts on entering the private accommodations space. Marriott

Skift Take: While most still don’t think it’s necessarily for them, there are a few who are starting to be open to giving it a try.

— Deanna Ting

Read the Complete Story On Skift

Travel Megatrends 2019: Travel Loyalty Is Overdue for Disruption

Amanda Berglund  / Skift

Travelers want faster gratification and deeper engagement from their loyalty programs. They want disruption. Amanda Berglund / Skift

Skift Take: Being a member in loyalty programs today is about as engaging as a trip to the auto mechanic. For most, complex rules and constraints take much of the utility out of the programs while other, more motivated travelers simply find them uninspiring. To survive, tomorrow’s loyalty programs will need much more than blockchain — they’ll need true disruption.

— Grant Martin

Read the Complete Story On Skift