Travel Advisors Make the Most of Post-Trip Phone Calls in a Digital World

Getty Images via Bloomberg

Travel advisors should know that a follow-up phone call after a trip can go a long way in solidifying client relationships. Pictured, a women looks at her mobile phone and ponders pressing “Purchase” for an upcoming flight option. Getty Images via Bloomberg

Skift Take: Following up with clients after a trip is a critical part of the travel-planning process. However, getting clients to truly open up about their experiences takes finesse.

— Maria Lenhart

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